Privacy & Cookies Policy

SB Skills 4 Life Training ("we", "us", "our") is the data controller responsible for personal data collected through this website and during the delivery of our training courses. We are committed to protecting your privacy and handling your information in line with the UK GDPR and Data Protection Act 2018.

• Contact details: name, email address, phone number, organisation.
• Booking details: course selected, preferred dates, number of attendees, on-site location.
• Learner records: attendance, assessment outcomes and certificate details, as required by our awarding bodies.
• Health information: any medical conditions you disclose to enable us to deliver training safely.
• Website data: basic technical information such as IP address, browser type and pages visited.

• To respond to enquiries and confirm course bookings.
• To deliver training and issue certificates of attainment.
• To maintain learner records required by our awarding bodies and HSE.
• To send refresher reminders before your certificate expires (you can opt out at any time).
• To meet our legal, accounting and regulatory obligations.

We rely on the following lawful bases under UK GDPR: contract (to deliver the course you have booked), legitimate interests (to run our business and contact you about your training), legal obligation (record keeping and tax) and consent (marketing communications and non-essential cookies).

We do not sell your personal data. We share it only with:

• Our awarding bodies, where required to register learners and issue certificates.
• Trusted service providers (e.g. email and booking systems) acting on our instructions.
• Regulatory or law-enforcement authorities where required by law.

We keep learner and certification records for a minimum of 3 years after the certificate expiry date, in line with awarding-body requirements. Booking and accounting records are kept for 7 years to meet HMRC requirements. Enquiry data not resulting in a booking is deleted after 12 months.

Under UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, contact us at info@sbskills4life.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Access to learner records is restricted to authorised staff only.

Our website uses a small number of cookies and similar technologies:

• Strictly necessary cookies: required for the site to function, e.g. remembering form input. These do not require consent.
• Analytics cookies: if enabled, these help us understand how visitors use the site so we can improve it. No personally identifiable information is collected.

You can control or disable cookies through your browser settings. Disabling strictly-necessary cookies may affect site functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites; please review their own policies before sharing personal data.

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

For any questions about this policy or your personal data, contact:
SB Skills 4 Life Training
Email: info@sbskills4life.co.uk
Phone: 07944698262